Clinic Updates Re: COVID-19

By Sarah Graham

Dear Acupuncture Collective Community,

In our efforts to keep our community, friends and family safe, we are taking the necessary clinic and care precautions regarding the COVID-19 situation. On March 11th, 2020, the World Health Organization declared COVID-19 a pandemic.

As a health clinic that serves our community, we are paying very close attention to protection measures and standards as indicated by Alberta Health Services, our governing body, the CAAA and the Government of Canada.
 
Self-care and Protection Guidelines from Alberta Health Services recommend the following:

• Stay home and away from others if you are feeling ill.

• Good hygiene practices. Wash your hands often with soap and water or use alcohol-based hand sanitizer.

• Avoid touching your eyes, nose and mouth with unwashed hands.

• Cough and/or sneeze into your sleeve or a tissue (and dispose of tissue in a plastic-lined, covered container).

COVID-19 Measures at Acupuncture Collective, Effective Immediately

Can I be treated at Acupuncture Collective? Please review the following questions:

• Have you been in contact with anyone that has been diagnosed with COVID-19?

• Have you been instructed by another health care professional to self-isolate in the past 14 days?

• Have you travelled outside Canada in the past 14 days?

• Do you have any of the following symptoms: fever, cough, or shortness of breath?

If you have answered YES to any of the above questions, we are requesting that you reschedule your appointment (to after the 14-day waiting period). 

***At this time if you are presenting with the following symptoms: fever, chills, or cold-like symptoms we are unable to treat you at our clinic. It is important to call 811 for triage and care instructions.***

Cleaning and disinfecting routines are already a daily practice at Acupuncture Collective. In addition to these professional standards of practice, your Acupuncture Collective team will be taking the following actions:

• Conducting brief screenings with all patients at the door regarding recent travel, fever, cough, and flu-like symptoms.

• Offering patients hand sanitizer or request they wash their hands before entering for treatment.

• Adding a secondary disinfection routine to all frequently touched surfaces. Tablets and screen devices will not be brought into the rooms during patient care and are disinfected between clients.

• Monitoring our own health closely for fever and other symptoms.

• Removing our late cancellation fee protocol. If you are not well, please cancel your appointment and all late cancellation fees will be waived.

• Updating our protocols as new instructions and information come our way from Alberta Health Services, Health Canada and our governing body.

Please do not hesitate to call or email us with any questions. Appointments may be rescheduled by:

• Calling the clinic at 403.229.2520

• Emailing hello@acucollective.ca

• Managing your booking online here

We will continue to keep our community informed as the situation evolves.

Be safe and Be well.
The Acupuncture Collective Team